Shipping Policy

Last updated — March 2026

Delivery Regions

Region	Coverage	Delivery Time	Cost
Greater Cairo	Cairo, Giza, 6th of October, New Cairo, Helwan, Shoubra	1–3 business days	Calculated at checkout
Alexandria & Delta	Alexandria, Beheira, Kafr El Sheikh, Gharbia, Dakahlia, Damietta, Monufia, Qalyubia	2–4 business days	Calculated at checkout
Canal Zone	Port Said, Ismailia, Suez	2–4 business days	Calculated at checkout
Upper Egypt	Fayoum, Beni Suef, Minya, Asyut, Sohag, Qena, Luxor, Aswan	3–5 business days	Calculated at checkout
Red Sea & Sinai	Hurghada, Sharm El Sheikh, Marsa Alam, El Arish, North & South Sinai	4–7 business days	Calculated at checkout
Western & Border	Matrouh, New Valley, Red Sea governorate remote areas	5–7 business days	Calculated at checkout

Additional Information

Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Tracking

Once your order ships, you'll receive an SMS and email with a tracking number. You can track your package through the carrier's website or by logging into your AMOUN account.

Returns & Exchanges Shipping

For returns, the customer is responsible for all return shipping costs. For exchanges, the customer covers the cost of pickup and delivery of the replacement item.

Cash on Delivery

Cash on delivery (COD) is available for all regions across Egypt. An additional COD fee may apply and will be displayed at checkout.

Lost or Damaged Shipments

If your order is lost or arrives damaged, contact us within 48 hours at support@amoun.com. We'll work with the carrier to resolve the issue and arrange a replacement if necessary.